Terms of Service

Your subscription agreement is governed by these Terms of Service (“Terms”) and is between Tactical Edge AI, LLC (“Tactical Edge,” “Company,” or “us”) and the entity identified in the online order form (“Customer”).

The service operates on a monthly subscription basis with automatic renewal. Customers can cancel with 30 days' notice before the next billing cycle. Billing is processed through Stripe.

Customers retain ownership of their pre-existing materials. Upon full payment, the Company assigns rights to work products created during the subscription term.

The Company retains exclusive ownership of its “Background IP,” which includes pre-existing tools, software frameworks, and generalized methodologies.

Subscriptions grant access to capacity and expertise, not fixed outputs, feature counts, or specific delivery timelines. Work exceeding reasonable effort may require scope reduction, timeline adjustment, or a separate Statement of Work.

All requests must go through approved channels. Work is prioritized by subscription tier, request complexity, and available capacity. Slack is our preferred communication channel during our working hours of 9 AM to 5 PM EST, Monday to Friday.

Upgrades take effect immediately; downgrades begin at the next billing cycle.

Customers must provide timely system access, documentation, and stakeholder availability. Delays caused by Customer dependencies do not pause or credit the billing cycle. Customers warrant legal rights to provided materials.

Both parties commit to holding confidential information in strict confidence and restricting use to agreement purposes. This obligation survives the termination of this Agreement for a period of three (3) years, provided that obligations regarding trade secrets shall remain in effect for as long as the information qualifies as a trade secret under applicable law.

Each party indemnifies the other against third-party claims arising from gross negligence, willful misconduct, material IP breaches, or legal violations.

Both parties must comply with applicable laws. While the Company follows industry security practices, it does not guarantee regulatory compliance (e.g., HIPAA, GDPR) unless such compliance services are explicitly contracted in a separate writing.

Services are provided on a commercially reasonable, best-effort basis. Company disclaims all implied warranties, including merchantability and fitness for a particular purpose.

Total aggregate liability for any claim is capped at the fees paid by Customer in the three (3) months preceding the claim. Indirect and consequential damages are excluded to the maximum extent permitted by law.

The Company operates as an independent contractor with sole control over performance methods and is responsible for its own taxes, insurance, and benefits.

During the term of this Agreement and for a period of one (1) year following its termination, Customer agrees not to directly or indirectly solicit, recruit, or hire any employee or contractor of the Company who performed Services under this Agreement without the Company's express written consent.

This Agreement will be governed by the laws of the Commonwealth of Virginia, exclusive of its choice of law rules. Disputes proceed through good-faith negotiation, then binding arbitration in Tysons Corner, Virginia under American Arbitration Association rules.

Performance failures from uncontrollable events (natural disasters, war, pandemics) are excused. In the event that the Force Majeure continues to prevent or delay performance for more than thirty (30) days, the other party may terminate this Agreement, effective immediately upon written notice, in which case the Partner will be compensated only for Services successfully completed.

Failure to enforce any right does not constitute waiver. Invalid provisions do not impair remaining agreement terms.