Engagement Overview
The Edward M. Kennedy Institute supports civic education and public programming. Tactical Edge helped the Institute with knowledge management and AI: organizing institutional information around the questions and tasks its staff need to complete.
The Challenge
- Find relevant institutional information across documents and knowledge sources.
- Make AI-assisted answers useful to staff while retaining the source context.
- Connect knowledge access to daily work and editorial review.
The Approach
- Organize institutional knowledge around the Institute's staff workflows.
- Apply AI to help users find, understand, and use relevant information.
- Keep source context, staff access, and editorial responsibilities part of the knowledge workflow.
What Changed
The engagement brought knowledge management and AI together around the Institute's institutional information and staff workflows.
Build on This with AWS
For organizations facing similar challenges, Tactical Edge can connect Amazon Bedrock and AgentCore to turn trusted information into useful answers and actions.
An educational-content assistant could help staff locate an approved program resource, summarize its teaching context, and prepare a draft response to a visitor or educator. Editors would review public-facing material before publication.
Tactical Edge can bring this workflow to staff through Amazon Quick: find approved learning resources, draft a response, and prepare a follow-up task in one conversation. Amazon Bedrock supplies the models and Knowledge Bases for contextual answers; AgentCore runs custom agents and connects permitted application tools. Where Bedrock Agents Classic is already in use, its retrieval and action workflows can be made available through AgentCore Gateway and a Lambda integration. Staff review stays in place before material is published or shared externally.
| Service | How it helps |
|---|---|
| Amazon Bedrock | Draft summaries and staff responses from approved educational and program material. |
| Amazon Quick | Give staff a conversational workspace for connected program resources, draft responses, and follow-up tasks, with Quick Automate for repeatable workflows. |
| Bedrock Knowledge Bases | Search curated teaching resources and operating documents, returning supporting sources. |
| AgentCore Runtime and Gateway | Read program details or prepare an internal content task through approved application APIs. |
| AWS workflow services | Use Lambda for application integrations and Step Functions for editorial approvals, with CloudWatch for workflow monitoring. |
AgentCore connects agents to approved application tools and provides execution traces. Bedrock Knowledge Bases grounds answers in permitted source material, while Guardrails adds content and sensitive-information checks.
Tactical Edge maps these capabilities to the team's access rules, review steps, and operating requirements.
Built for Daily Operations
Staff permissions govern which educational resources and internal records an assistant can use. Editorial review remains part of publishing and sharing material with visitors and educators.
Evaluate source accuracy, staff task completion, editorial corrections, accessibility, and the cost of each supported workflow.