Tactical Edge
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Customer Product Manager

Own customer-facing product outcomes by translating real enterprise needs into scalable AI solutions.

Remote / HybridAI & Solutions EngineeringFull-time

Role Overview

The Customer Product Manager is responsible for ensuring Tactical Edge's products and AI solutions solve real customer problems. The role works closely with customers, delivery teams, engineers, and AI specialists to define requirements, prioritize work, and ensure solutions deliver measurable business value in production environments.

What You'll Do

  • Act as the primary product interface between customers and internal teams
  • Translate customer goals, constraints, and workflows into clear product requirements
  • Define and prioritize features based on real-world impact and feasibility
  • Balance short-term delivery needs with long-term product evolution
  • Collaborate closely with AI, engineering, and delivery teams throughout execution
  • Validate solutions through PoCs, pilots, and production rollouts
  • Measure success through adoption, usage, and business outcomes
  • Communicate decisions and trade-offs clearly to stakeholders

    • What We're Looking For

  • Experience in product management within enterprise or B2B environments
  • Strong customer-facing skills and comfort working directly with stakeholders
  • Ability to operate in ambiguous problem spaces and make clear decisions
  • Technical fluency sufficient to collaborate with AI, data, and engineering teams
  • Pragmatic mindset focused on outcomes, not features
  • Excellent communication and prioritization skills
  • Bonus: Experience with AI, data platforms, or cloud-based products

    • How We Work

    Outcome-driven

    Business value over feature count

    Agentic by design

    Systems that reason and act safely

    Enterprise-first

    Security, governance, scale

    Small teams, high ownership

    Direct impact on outcomes

    What You'll Get

    • Ownership over customer-facing product outcomes
    • Exposure to enterprise-scale AI challenges
    • Close collaboration across product, engineering, AI, and delivery
    • Competitive compensation (role/location dependent)
    • Flexible work setup where applicable

    Hiring Process

    1

    Intro call

    Context + fit

    2

    Product scenario discussion

    Real customer use case

    3

    Cross-functional interview

    Engineering/delivery

    4

    Final conversation

    Alignment + offer

    We value clear thinking, customer empathy, and real-world impact over buzzwords.

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